Privacy Policy
Last updated: 9 November 2026
- Socimate helps businesses and creators manage their Facebook Pages and Instagram accounts: messages, comments and posts.
- We use data only to run Socimate for you. We don't sell it, we don't use it for advertising, and we don't share it with data brokers.
- Access tokens from Facebook and Instagram are stored encrypted and deleted when you disconnect a channel or ask us to delete your data.
- You can delete your account at any time from Settings, or by removing Socimate from your Facebook settings.
1. Who we are
Socimate is operated by [Company legal name], [registered address] ("Socimate", "we", "us"). For anything about privacy, write to privacy@[your-domain].
For your own account and business, we decide how your data is used. For the messages and comments of your customers that reach Socimate through your Pages and accounts, you are responsible for that data and we process it on your behalf, only to provide Socimate to you.
2. What we collect
Your account
Your email address, your name if you add it, the businesses, workspaces and teams you belong to, and the devices you're signed in on (IP address, browser and time of sign-in). We use a single cookie to keep you signed in.
From Facebook and Instagram, when you connect them
| Data | Why we use it |
|---|---|
| Your Facebook user ID and the list of Pages you manage, with their linked Instagram professional accounts | To let you choose which Pages and accounts to connect, and to know who connected them |
| Page access tokens | To read and send messages, manage comments and publish posts that you ask Socimate to handle. Stored encrypted. |
| Messages sent to your Page or Instagram account, and your replies | To show them in your Socimate inbox and let you reply |
| Name, username, profile picture and, for Instagram, follower count and whether they follow you, of people who message you | So you can see who you are talking to |
| Comments on your posts, and the post's caption, picture and link | To show comments with their post and let you reply, hide, like or delete them |
| Results of posts you publish (post ID and link) | To show you that a post was published and where |
We only request the permissions needed for these features, and only for the Pages and accounts you choose.
What you upload or write
Photos and videos you upload, captions, replies, internal notes and scheduled posts.
Payments
Payments are handled by Paddle, our reseller and merchant of record. Paddle collects your payment details; we never see or store card numbers. We receive your plan, billing status and a Paddle customer ID.
3. How we use data
- To provide Socimate: show messages and comments, send your replies, publish and schedule your posts, and keep your team in sync.
- To keep Socimate secure: sign-in codes, preventing abuse, and investigating problems.
- To bill you and to contact you about your account, such as trial reminders and security notices.
- If you use AI features, the text or images you choose are sent to our AI provider only to produce the result you asked for. They are not used to train AI models.
We do not sell data, use it for advertising, or use data received from Facebook or Instagram for any purpose other than providing the features you use, in line with Meta's Platform Terms.
4. Who we share it with
Only with service providers that help us run Socimate, under contracts that require them to protect it:
- Hosting and database: [hosting provider]
- File storage: [storage provider, e.g. Cloudflare R2]
- Email delivery: [email provider]
- Payments: Paddle
- Meta (Facebook and Instagram), to send your replies and posts
We may disclose data if the law requires it. If Socimate is sold or merged, data may transfer to the new owner under this policy.
5. How long we keep it
- Access tokens: deleted as soon as you disconnect a channel, remove Socimate from Facebook, or request deletion.
- Messages, comments and posts: kept while your business uses Socimate.
- After a trial or plan ends: Socimate is read-only for 21 days, then paused. Data is kept for one year after the trial or plan ended so you can come back, then permanently deleted.
- When you delete your account: your account and the businesses you own alone are deleted right away. Backups are overwritten within 30 days.
6. Deleting your data
You can delete data in any of these ways:
- In Socimate: Settings → Delete account. This deletes your account and the businesses you own, including their messages, comments, posts and files.
- On Facebook: go to Settings & privacy → Settings → Business integrations, select Socimate and remove it. We immediately delete the access tokens you granted. You can also ask for your data to be deleted there; we confirm with a code you can check at /data-deletion.
- By email: write to privacy@[your-domain]. If you are a customer of a business that uses Socimate and want your messages deleted, you can also ask that business.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your data, to object to or restrict how we use it, and to complain to a data protection authority. Contact us and we'll respond within 30 days.
8. Security
Data is sent over HTTPS. Access tokens are encrypted with AES-256-GCM. Sign-in uses one-time email codes; sessions can be ended from Settings. Access inside a business is limited by role.
9. International transfers
Our providers may store data in countries other than yours. Where required, we use safeguards such as standard contractual clauses.
10. Children
Socimate is for businesses and is not intended for anyone under 16.
11. Changes
If we change this policy, we'll update the date above and tell account owners by email about important changes.
12. Contact
[Company legal name], [registered address]. Email: privacy@[your-domain]