Terms of Service

Last updated: 9 November 2026

These terms are an agreement between you and [Company legal name], [registered address] ("Socimate", "we", "us"), for using Socimate. If you use Socimate for a business, you agree for that business. If you don't agree, don't use Socimate.

1. What Socimate does

Socimate lets you manage connected social accounts, currently Facebook Pages and Instagram professional accounts, in one place: read and reply to messages and comments, and create, schedule and publish posts, with your team.

2. Your account

• You sign in with a code sent to your email. Keep access to that email secure; you're responsible for activity in your account.
• You must be at least 16 and able to agree to these terms.
• The owner of a business controls its plan, team and data. People invited to a business can access only what their role allows.

3. Connected platforms

• Socimate works with Facebook and Instagram through Meta's APIs. You must follow Meta's terms and policies, including the Facebook Terms, Instagram Terms of Use, Meta Platform policies and Messenger and Instagram messaging rules (for example, the 24-hour reply window).
• Socimate is not affiliated with or endorsed by Meta. Features can change or stop working if Meta changes its services, and we aren't responsible for those changes.
• You confirm you have the right to connect each Page and account you add.

4. Acceptable use

Don't use Socimate to:

• send spam, unsolicited bulk messages, or messages that break platform messaging rules;
• post or send anything illegal, deceptive, hateful, harassing, or that infringes someone else's rights;
• collect or misuse other people's personal data;
• break, overload, reverse engineer or get around the limits or security of Socimate.

We may suspend accounts that do, and we'll tell you why unless the law or safety prevents it.

5. Your content and your customers' data

• You own what you upload and write. You give us permission to store, process and send it only to provide Socimate, for example to publish your posts and send your replies.
• For messages and comments from your customers, you are responsible for that data, including having a lawful basis and telling customers how you use it. We process it on your behalf as described in our Privacy Policy.

6. Trial, plans and payment

• Trial: new businesses get a 7-day free trial. No card is needed.
• After the trial or a plan ends: Socimate becomes read-only for 21 days, then the business is paused. Its data is kept for one year after the trial or plan ended, then permanently deleted.
• Plans: paid plans renew monthly or yearly until cancelled. Prices and limits are shown on the Billing page.
• Payment: Paddle.com is our reseller and the merchant of record for all orders. Paddle handles payment, invoices, taxes and refunds under its own buyer terms.
• Changes and cancelling: plan changes take effect right away, with the difference charged or credited. You can cancel any time; you keep access until the end of the period you paid for.
• We may change prices with at least 30 days' notice before your next renewal.

7. Our service

We work to keep Socimate available and secure but can't promise it will always be uninterrupted or error-free. We may improve, change or stop features; if we stop Socimate entirely, we'll give reasonable notice and a way to export your data.

8. Intellectual property

Socimate, its software and design belong to us. These terms don't give you any rights to them other than using Socimate.

9. Disclaimers and liability

Socimate is provided "as is" to the extent the law allows. To the extent the law allows, we aren't liable for indirect or consequential losses, lost profits or lost data, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

10. Ending

You can stop using Socimate and delete your account at any time from Settings. We may end or suspend access if you seriously or repeatedly break these terms.

11. Changes to these terms

We may update these terms. For important changes we'll tell account owners by email before they apply. Continuing to use Socimate means you accept the new terms.

12. Law

These terms are governed by the laws of [country], and disputes go to the courts of [city/country], unless the law where you live gives you other rights.

13. Contact

[Company legal name], [registered address]. Email: support@[your-domain]